State of Alaska Division of Retirement and Benefits (DRB) Outage
November 26th Update
The Division of Retirement and Benefits is pleased to announce that the system outage
has been resolved and service has been restored. Members can now access myRnB, including
their personal accounts and health benefits enrollment.
As previously communicated, the technical team鈥檚 investigation revealed no indication of data loss or any larger impact beyond the DRB environment. The Division鈥檚 main system was not affected. Approximately one week of retirement processing was lost, but new retirees will still receive their pension payments as anticipated, as we are confident the Division can process all November retirements that are complete and without issues within the standard four-to-six-week timeframe. The Division will also be able to process refund and distribution requests and should be able to be back to standard processing times in 10 working days. If there are immediate questions, please call the DRB at 1-800-821-2251.
November 19th Update
As a follow up to the previous message regarding the system outage at the Division
of Retirement and Benefits (DRB), the Division is pleased to announce significant
progress has been made toward restoring affected servers. A timeline for full restoration
of services will be available and shared in the next couple of days.
Fortunately, the technical team鈥檚 investigation revealed no indication of data loss or any larger impact beyond the DRB environment. The Division鈥檚 main system was not affected. So, new retirees will still receive their pension payments as anticipated. Because workstations were initially isolated, approximately one week of processing was lost, which could result in some minor delays. However, the Division is still able to process retirements and is confident they can process all November retirements that are complete and without issues within the standard four-to-six-week timeframe.
As was previously shared, one of the isolated servers housed the Division鈥檚 main servers for employer contribution reporting and Open Enrollment. The Division should have this server back online shortly. When a service restoration timeline is finalized, an extended Open Enrollment deadline will be designated. If there are immediate questions, please call the DRB at 1-800-821-2251.
November 15th Update
On November 5th, unusual activity was detected on some Division of Retirement and
Benefits (DRB) electronic systems. To perform containment and an in-depth investigation,
the Division鈥檚 servers and internal network were isolated which resulted in the interruption
of DRB services.
The initial investigation is now complete and revealed no indication of data loss or any larger impact. Work has now shifted to restoring DRB services as quickly as possible. The Division has been able to find alternative means to perform several services. However, because services were interrupted during the regularly scheduled open enrollment period for member health benefits, the Division will be extending enrollment deadlines to allow members adequate time to manage their benefits.
During this time, UA employee access to retirement accounts for Public Employees Retirement System (PERS) and Teachers Retirement System (TRS) may be affected. Additionally, PERS and TRS contributions may be delayed in posting to member accounts and to Empower Retirement, as well as a delay for retirement account distributions.
As servers are restored and systems are brought back online, a clearer timeline for service restoration will emerge. The Division will follow up with more information as soon as it is available. If there are immediate questions, please call the DRB at 1-800-821-2251.
Published by UA News on 11/15/2024.
Contact Benefits: (907) 450-8242 | ua-benefits@alaska.edu | schedule one-on-one time